Return and Exchange Policy
Our goal is to satisfy our customers with our products. We want you to love our products and enjoy your shopping experience with us. thejacketexperts.com has a hassle free Returns and Exchange process.
Our past experience suggests that most of the returns are due to wrong size selection from the customer. This is a very common mistake made by the customer as they are influenced by their domestic size chart. Medium in USA is different in the EU or UK and is entirely different in Australia & rest of the world. We are always here to help and suggest our buyers what could be better suited size for them.
An exclusive size chart is mentioned on the website. We highly recommend to select the size according to the given measurements and also we double check measurements with our buyers after an order is placed.
Please observe the following guidelines for returns:
First of all the Return/ Exchange option will be applicable for the products which have been purchased from thejacketexperts.com
Return/ Exchange policy is applicable within the span of 30 days after purchase of the products. After the lapse of this time period you can’t avail the Return/ Exchange option.
Please email us at firstname.lastname@example.org about the faulty item you have received or if you request for RMA (Return Merchandise Authorization) number.(RMA is necessary to process exchanges or refunds)
Our customer service representative will reply your email with return instructions.
Only genuine reason is acceptable for return of the jacket.
Please note that returned items need to be unused, in original factory condition/packaging they were sent in, with all tags and labels attached.
Please always use tracked and preferably insured shipping service to return your items to avoid any issues in return delivery.
Customers are liable to pay for the return shipping charges.
Carefully check size measurement before placing your order.
Size issue is only entertain in exchnage form. Return is not acceptable. (If still return is made $89 would be deducted from refund amount).
Torn, grubby, threadbare, jagged and/or abused products can not avail the Return/ Exchange option.
If a customer wanted to exchange a jacket with another $75 will be charged as exchange charges.
If a customer selects the wrong size by mistake and want to exchange the product he/she has to pay $50 as exchange charges and $39 would be charge for shipping and handling.
Incase of refund $39 will be deducted as postage charges.
If a customer wants to cancel his/her order cancel it within 24 hours after the time $70 will be deducted from refund amount.
Please note that Custom (Made to measure) items, Non-Refundable.
Refunds will be issued in the same mode as the first time payment.
Following are the options for refund:
Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)